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Question

phone not making calls


My phone will not make calls 

5 replies

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  • iD Mobile Employee
  • 169 replies
  • June 13, 2025

Hi ​@LJB0967 

 

We’re sorry to hear this.

 

Please could you provide your full postcode?

 

Are all services affected or just calls?

 

Anika


  • Author
  • New
 Contributor
  • 4 replies
  • June 13, 2025

CM3 4NN not sure what other services are missing at the moment . Outgoing phone calls are a big concern 


  • Author
  • New
 Contributor
  • 4 replies
  • June 13, 2025

Is there an online chat for, it is taking days to get an answer as to why my phone does not make calls. The contract is on a week old and so far I have been unable to use my phone as a phone !!


andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • 12401 replies
  • June 13, 2025
LJB0967 wrote:

Is there an online chat for, it is taking days to get an answer as to why my phone does not make calls. The contract is on a week old and so far I have been unable to use my phone as a phone !!

Okay ​@LJB0967, iD Mobile do have an online chat service for customer support.

https://www.idmobile.co.uk/live-chat

The iD advisers work until 8pm on weekdays (6pm at weekends). 

Tell the 24/7 iD bot you’d like to “talk to a person”.


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  • iD Mobile Employee
  • 169 replies
  • June 13, 2025

Hi ​@LJB0967 

 

We're working on improving the network in this area at the moment. We're sorry for any disruption this may cause.

We'll add any further updates here: https://www.idmobile.co.uk/help-and-advice/coverage#coverage-info

 

If you would like to contact Live Chat, please follow the link ​@andewhite has sent.

 

Anika