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Question

phone not receiving or connecting to receiver when making calls

H
New
 Contributor

My phone doesn’t connect to receiver when I make a call and there is no ringing sound! If I turn it on and off it will then sometimes work for a while only. When someone try’s to call me there is often no response from m phone and I miss the call. Is this a network issue? I tried taking the sim out and also made sure all settings are correct so I am lost on what to try next! Any suggestions please 

    3 replies

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • 5294 replies
    • July 2, 2025

    Hey there ​@Harry555, we’re sorry to hear that. What phone do you have and what’s your full postcode please?

     

    Is it only calls affected?

     

    How long has this been an issue for?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    H
    New
 Contributor
    • Harry555
    • Author
    • New
 Contributor
    • 2 replies
    • July 3, 2025

    Resetting my network setting's to factory , has solved the issue thanks 

    andewhite
    1 person likes this
    • andewhite
      andewhite
    A
    iD Mobile Employee
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    • Anika A
    • iD Mobile Employee
    • 479 replies
    • July 3, 2025

    Hi ​@Harry555 

     

    We’re glad your query has been resolved.

     

    If you need any further assistance, please let us know!

     

    Anika

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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