Skip to main content
Question

phone not receiving or connecting to receiver when making calls


My phone doesn’t connect to receiver when I make a call and there is no ringing sound! If I turn it on and off it will then sometimes work for a while only. When someone try’s to call me there is often no response from m phone and I miss the call. Is this a network issue? I tried taking the sim out and also made sure all settings are correct so I am lost on what to try next! Any suggestions please 

3 replies

Tyler C
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • 4825 replies
  • July 2, 2025

Hey there ​@Harry555, we’re sorry to hear that. What phone do you have and what’s your full postcode please?

 

Is it only calls affected?

 

How long has this been an issue for?

 

Thanks,

Tyler


  • Author
  • New
 Contributor
  • 2 replies
  • July 3, 2025

Resetting my network setting's to factory , has solved the issue thanks 


Forum|alt.badge.img+3
  • iD Mobile Employee
  • 310 replies
  • July 3, 2025

Hi ​@Harry555 

 

We’re glad your query has been resolved.

 

If you need any further assistance, please let us know!

 

Anika