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phone not working


My phone rings everyone but one number! That number can ring me? What could be going on please?! 🙏🏻 

Best answer by andewhite

Sound like a network issue, @helenjclemson1

Someone from iD support would need to look at your iD account - community members like us can’t. 

 

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andewhite
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Contributor
  • 12165 replies
  • Answer
  • May 3, 2024

Sound like a network issue, @helenjclemson1

Someone from iD support would need to look at your iD account - community members like us can’t. 

 


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8175 replies
  • May 4, 2024

Hi @helenjclemson1,

Welcome to the Community!

Have you checked that your number isn’t blocked on the one number you can’t call?

Are you able to text the number without any issues?

Can you also confirm the error message you get whilst trying to call?

 

Kash


Hello and thank you! 
it’s actually my husbands number there’s no issue with him ringing me or before I got the contract it’s really strange. It’s definitely not blocked. We can text no problem - when I try and ring him it rings once then goes to voicemail … any ideas on what I can do? Thanks in advance….


Tyler
iD Mobile Employee
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  • iD Mobile Employee
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  • May 7, 2024

Hey there @helenjclemson1, we’re sorry to hear that. 

 

So to confirm, you can’t ring him, and it goes straight to voicemail, and you can text him fine?

 

When you do call him, do you get an error message at all? Or does it simply go straight to voicemail after a single ring?

 

Thank you,

Tyler