My phone (Huawei P20 Pro) received a software update today, which seemed to install correctly. The phone rebooted normally and all my apps etc were still there. But a few minutes later I got another notification that a software update needed installing. But when I went to settings, the software update section showed that the phone is on the latest version, but that a software update with the same release number as the existing needed installed. I started the installation process, which took about 20 seconds to install. But I'm still getting the same update message.
So far I have backed up and factory reset my phone, but the same issue is still happening. Can anyone suggest a possible fix for this or will I need to send the back to id for repair?
Best answer by Gregor
I would recommend you contacting Huawei directly as it might be an error in their update servers or line of code in the newest update. When you contact them they might be able to fix it remotely without you sending the phone away. This is software based error which should be easy to fix by manufacturer.