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phone number

  • November 26, 2024
  • 5 replies
  • 83 views

Kai Hunter
New
 Contributor

I just bought a new sim and wanted to keep my number however it had given me a new one id there anyway I can still keep the old one 

Best answer by Daz_S

Hi there ​@Kai Hunter 

If you submitted a PAC from your previous provider then you need to wait until the port has completed. Until this time the provisional number iD allocate to the SIM will be in use. Once the port has completed you would be best to restart the phone.

 

Below are the exact port transfer timescales:

Give us your PAC or STAC by Switching Date
Monday before 5:30pm Tuesday
Monday 5:30pm - Tuesday 5:30pm Wednesday
Tuesday 5:30pm - Wednesday 5:30pm Thursday
Wednesday 5:30pm - Thursday 5:30pm Friday
Thursday 5:30pm - Friday 5:30pm Monday
Friday 5:30pm - Monday 5:30pm Tuesday

 

(the above table copied from)

 

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5 replies

Daz_S
Gold Contributor
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  • Gold Contributor
  • 1627 replies
  • Answer
  • November 27, 2024

Hi there ​@Kai Hunter 

If you submitted a PAC from your previous provider then you need to wait until the port has completed. Until this time the provisional number iD allocate to the SIM will be in use. Once the port has completed you would be best to restart the phone.

 

Below are the exact port transfer timescales:

Give us your PAC or STAC by Switching Date
Monday before 5:30pm Tuesday
Monday 5:30pm - Tuesday 5:30pm Wednesday
Tuesday 5:30pm - Wednesday 5:30pm Thursday
Wednesday 5:30pm - Thursday 5:30pm Friday
Thursday 5:30pm - Friday 5:30pm Monday
Friday 5:30pm - Monday 5:30pm Tuesday

 

(the above table copied from)

 


Forum|alt.badge.img+21
  • iD Mobile Employee
  • 2255 replies
  • November 27, 2024

Hello ​@Kai Hunter 

 

Welcome and thanks for posting. 

 

Have you been able to provide your PAC? If yes, please follow the time table provided by ​@Daz_S.

 

If you need to submit a PAC, please follow the link and enter the details requested. If you have any issues, please let us know and we will be happy to assist further. 

 

Thanks, 

 

Nat 


Kai Hunter
New
 Contributor
  • Author
  • New
 Contributor
  • 1 reply
  • November 27, 2024

Hi, was there meant to be a link attached in your response? Also thank you for getting bs k it’s much appreciated 


Daz_S
Gold Contributor
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  • Gold Contributor
  • 1627 replies
  • November 27, 2024

I’d say Nat was advising you clicked on the link - how do I switch to iD Mobile from another network provider I posted ​@Kai Hunter. If you have your PAC read on that link from

What do I do once I’ve received my PAC or STAC?

 

But just to check, did you get the PAC from your previous provider?

If you didn’t read that link from the top.


Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 4297 replies
  • November 28, 2024

Hey there ​@Kai Hunter, the link here is where you can transfer your number to us if you haven’t requested to do so already:

 

https://switching.idmobile.co.uk

 

Thanks,

Tyler