Skip to main content

Phone only receiving calls and texts from numbers on id network but blocks every other network

  • June 19, 2026
  • 1 reply
  • 11 views
H
Community Member

I have had my phone for 3 weeks now and still unable to receive calls and texts from people on other networks such as O2, Vodafone etc. I have talked to numerous chat bots/agents and done all the troubleshooting. I was told to go to a currys store and I did. Currys id specialist said that I could only receive calls and texts from people on ID network and called the technical team.

It was handed over to the technical team who said they would call. No call in 48 hours at all, no update, no help. 

I have to pay for a phone that I cannot even use! The customer service has been appalling. I need someone to sort this ASAP.

1 reply

Hosai W
iD Mobile Employee
Forum|alt.badge.img+6
  • Hosai W
  • iD Mobile Employee
  • June 23, 2026

Hi ​@HamuelX,
 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.
 

Thanks,
Hosai

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Not the answer you were looking for?


Create a new topic and ask a question to the iD Community.


Create a topic
Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
Terms & ConditionsAccessibility statement