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Community Member
July 6, 2026
Question

phone screen faulty

  • July 6, 2026
  • 1 reply
  • 9 views

Hi there

I purchased a phone through id mobile on contract. The phone has developed a fault where the screen brightness goes in and out on its own without me changing anything. Can you please advise what you can do about this? I have managed to get a video on another phone to highlight the problem.

 

thanks

    1 reply

    iD Mobile Employee
    July 7, 2026

    Hi ​@Nomes44 

     

    Thank you for getting in touch with us, and I'm sorry to hear that you're experiencing an issue with your phone.

    Thank you for taking the time to record a video showing the fault. We recommend taking the phone, along with your proof of purchase, to your nearest Currys store for an inspection. The team will be able to assess the issue and advise you on the available repair options. 

     

    Thank you,

     

    Zandile m

    The iD Mobile Team 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.