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phone sent back


Hi, 

 

DPD only attempted to deliver my phone once and have now sent the phone back to currys 

 

3 replies

Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8225 replies
  • August 13, 2024

Hi @Deanmk91 

 

I’m sorry to hear this, should DPD attempt a delivery that’s unsuccessful, they may send the parcel back to us for a return.

 

Are you still having issues with this? We’ll be able to get in contact with you to assist here, or for a quicker service, we’d recommend using the Live Chat, Facebook or Twitter.


Tom


  • New
 Contributor
  • 2 replies
  • September 9, 2024

Hi, DPD said they tried to deliver my phone but did not and they have not returned it. The location on delivery details was saying parcel location Dagenham and I live nowhere near there. They just said recipient couldn't  give pin but no one knocked on my door at all. Now what do I do as phone is on way back to curry's?

Thanks

Hayli 


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8192 replies
  • September 10, 2024

Hi @HB1993,

Please contact our Live Chat Team and they may be able to request for it to be sent back out.

 

Kash