phone set up / network switch

Forum|Forum|7 months ago
January 7, 2026
3 replies
44 views

I recently tried to switch from EE, I got an email from ID saying my switch would happen by 2200hrs last night and still nothing.

I’ve tried to log in to my account, it tells me it’s send a code but because the phones not set up with connection, the code doesn’t come through.

Can someone from ID please make contact and sort this out please?

So far, not impressed with ID mobile

WelshPaul

Platinum  Contributor

To use the iD Mobile network and create your online account you’ll need a physical SIM or eSIM. Could you please confirm the type of SIM you requested when placing your order?

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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danthehanAuthor

New Contributor

Hi WelshPaul, I requested a physical SIM card. I’ve been through the loop with the customer service chat, but nothing they suggest works

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Zandile M

iD Mobile Employee

Hi @danthehan

I’m sorry to hear about the delay with your number switch from EE and the difficulties you’re experiencing accessing your account. I understand how frustrating this must be, especially when you’ve been advised the switch would complete by 22:00 last night. I apologise for the experience so far regards with the customer service. Kindly send us a private message so that we can access your account I’d love the opportunity to speak with you directly to better understand your experience and see how we can make things right or improve going forward.

Thank you,

Zandile

The iD Mobile Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.