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Phone shows network but has an ! over it and bo connectivity

  • July 21, 2024
  • 1 reply
  • 77 views

I'm having this issue repeatedly and it's getting frustrating. The calls don't connect, the data doesn't work, I can't receive calls all when this ! Is showing. It's not isolated to certain areas and it's driving me nuts. 

I've tried removing the SIM, restarting the phone and still no joy. What's the point of having a phone with signal is I can't connect to the network. This has been happening more and more in the last few months and I'm seriously thinking of biting the bullet and leaving ID because of it. I drive for a living and need to be able to use my phone on the move. I can understand not having signal but it is clearly showing a signal, I just can't use it l.

Anyone else had this and found a solution?

Best answer by Matthew T

Morning @Copper01fox,

I’d recommend trying a replacement SIM, if you have a Currys nearby you can pop in there and get one for free. If not, contact our Live Chat team and they’ll issue you one and it’ll be sent via post.

Once received, activate it here: https://my.idmobile.co.uk/activate-sim-outside

Thanks.

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1 reply

Matthew T
iD Mobile Employee
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  • iD Mobile Employee
  • 2015 replies
  • Answer
  • July 22, 2024

Morning @Copper01fox,

I’d recommend trying a replacement SIM, if you have a Currys nearby you can pop in there and get one for free. If not, contact our Live Chat team and they’ll issue you one and it’ll be sent via post.

Once received, activate it here: https://my.idmobile.co.uk/activate-sim-outside

Thanks.