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phone stolen and now returned but blacklisted

  • September 13, 2024
  • 2 replies
  • 83 views

Phillip Carson
Community Member

My sons phone was stolen and reported as such but has now been recovered although I have a new activated sim on checking the phone is still down as blacklisted stolen/lost and will not connect to the network. I was advised to contact Apple who have advised this has to be done through the network provider (I'd mobile) can you advise next course of action as it still cannot be used.

Best answer by Decembersangel72

Hi @Phillip Carson 👋🏻

Your best course of action is to contact the Live Chat from the following link (available 9am - 8pm Monday to Friday, and 9am - 6pm Saturday, Sunday, and Bank Holidays.):-
https://www.idmobile.co.uk/live-chat

Hope this helps x

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2 replies

Decembersangel72
Silver Contributor
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  • Silver Contributor
  • 351 replies
  • Answer
  • September 13, 2024

Hi @Phillip Carson 👋🏻

Your best course of action is to contact the Live Chat from the following link (available 9am - 8pm Monday to Friday, and 9am - 6pm Saturday, Sunday, and Bank Holidays.):-
https://www.idmobile.co.uk/live-chat

Hope this helps x


Kash M
iD Mobile Employee
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  • iD Mobile Employee
  • 8193 replies
  • September 17, 2024

Hi @Phillip Carson,

Welcome to the Community!

I hope that you managed to get this resolved.

If you require further assistance, please get back in touch.

 

Kash