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phone upgrade

  • October 31, 2024
  • 1 reply
  • 83 views

I ordered a phone upgrade last night and didn't receive an email for a long time. I got one this morning that said things were busy and processing may take a few days. In that time between then and ordering it I ordered 2 more as I didn't think it had worked. Only 1 payment was taken out of my account for the upfront cost and I didn't receive any emails for the 2 other phones. How do I cancel the orders and what's going to happen with my main order?

Best answer by Natalie W

Hello @Hamioto7 

 

Welcome and thank you for posting. 

 

We are sorry for the delay with the original order. Our team will be completing some additional security checks and will update you as soon as possible. 

If you wish to cancel an order or get an update on your application, please give our sales team a call on 0207 139 1397.

 

Thanks, 

 

Nat 

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  • iD Mobile Employee
  • 2119 replies
  • Answer
  • November 1, 2024

Hello @Hamioto7 

 

Welcome and thank you for posting. 

 

We are sorry for the delay with the original order. Our team will be completing some additional security checks and will update you as soon as possible. 

If you wish to cancel an order or get an update on your application, please give our sales team a call on 0207 139 1397.

 

Thanks, 

 

Nat