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Phone Won't Make or Receive Calls Now 3G Mast is Off

  • September 16, 2024
  • 4 replies
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Sorry - there seem to be alot of others struggling with this minefield, but I can’t find a solution sifting through them all.

 

The mast went off over the weekend and I can no longer call out or receive calls. Texts and data work fine. If I go into work in the city, calls work fine.

 

After a 45 minute chat with the ID help desk this morning - a good 40 of which were me telling her repeatedly the mast was off, she sent me to get a new SIM card.

 

New SIM card installed and the phone is exactly as useless as it was with the old one.

 

When I go to the *#*#4636#*#* menu - the VoLTE provisional and the WI-FI Calling provisional are greyed out and can’t be switched on.

 

Do I need a new phone or will that do exactly the same and Im stuck with 2 phones that can’t make calls? Is this an ID thing? Do they have to tell something to be Provisional?

 

I have no idea. I didn’t even know they were turning the 3G off.

 

Anyone have any clue how I turn the now useless phone into a functioning one again?

Best answer by WelshPaul

The 3G switch off has been well advertised for over a year and affects all networks. You need a device that supports VoLTE to be able to make and receive calls now. What phone do you have and where did you get it from?

 

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    WelshPaul
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    • WelshPaul
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    • 2760 replies
    • Answer
    • September 16, 2024

    The 3G switch off has been well advertised for over a year and affects all networks. You need a device that supports VoLTE to be able to make and receive calls now. What phone do you have and where did you get it from?

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    O
    Active Contributor
    • OscarRH24
    • Active Contributor
    • 9 replies
    • September 17, 2024
    niks1978 wrote:

    Sorry - there seem to be alot of others struggling with this minefield, but I can’t find a solution sifting through them all.

     

    The mast went off over the weekend and I can no longer call out or receive calls. Texts and data work fine. If I go into work in the city, calls work fine.

     

    After a 45 minute chat with the ID help desk this morning - a good 40 of which were me telling her repeatedly the mast was off, she sent me to get a new SIM card.

     

    New SIM card installed and the phone is exactly as useless as it was with the old one.

     

    When I go to the *#*#4636#*#* menu - the VoLTE provisional and the WI-FI Calling provisional are greyed out and can’t be switched on.

     

    Do I need a new phone or will that do exactly the same and Im stuck with 2 phones that can’t make calls? Is this an ID thing? Do they have to tell something to be Provisional?

     

    I have no idea. I didn’t even know they were turning the 3G off.

     

    Anyone have any clue how I turn the now useless phone into a functioning one again?

    I am having the same issue, has it fixed itself?

    N
    New
 Contributor
    • niks1978
    • Author
    • New
 Contributor
    • 2 replies
    • September 18, 2024
    WelshPaul wrote:

    The 3G switch off has been well advertised for over a year and affects all networks. You need a device that supports VoLTE to be able to make and receive calls now. What phone do you have and where did you get it from?

     

    It hasn’t been advertised anywhere Ive seen it! But I haven’t changed my phone for a few years 🤷🏼

     

    I have a Motorola Moto G7 Plus, it came from Carphone Warehouse and is on their ID network.

    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 3719 replies
    • September 18, 2024

    Hey there @niks1978, we’re sorry to hear you’re having issues with calls.

     

    This is likely due to the 3G turn off that began rolling out last week. You can check if this is the case in your area below:

     

    https://www.three.co.uk/support/network-and-coverage/coverage

     

    Please read more below on what this is, and what to do:

     

    https://community.idmobile.co.uk/3g-200/3g-is-being-switched-off-what-do-i-need-to-do-50979

     

    If you have one of the phones from the below list, then 4G Volte and Wi-Fi calling should be able to be selected and work, and calls should still work:

     

    https://community.idmobile.co.uk/help-with-your-phone-206/what-phone-are-compatible-with-the-id-mobile-network-67490

     

    If you have a phone that isn’t on this list, then it may or may not work, but we don’t officially support any phones outside of these and cannot say for sure if it will or not.

     

    If the issue persists after following the troubleshooting above and confirming if your phone is approved, then please let us know here so we can investigate further.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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