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phonenumber not transfered over from 02


Hello. My number has not transferred over correctly and my mobile says that my number will expire in 5 days. 

Best answer by andewhite

Sjh1974 wrote:

My phone is still showing the original number that id gave me before my number transfer. I need the completion of. My number transferred over to my phone 

 

Have you tried a NETWORK RESET, @Sjh1974?

The device user guide should explain the reset procedures. 

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3 replies

  • Author
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  • 1 reply
  • July 29, 2024

My phone is still showing the original number that id gave me before my number transfer. I need the completion of. My number transferred over to my phone 

 


Matthew T
iD Mobile Employee
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  • iD Mobile Employee
  • 1996 replies
  • July 29, 2024

Hey @Sjh1974,

Please can you share a screenshot where your mobile says your number will expire in 5 days?

Thanks.


andewhite
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  • 12446 replies
  • Answer
  • July 29, 2024
Sjh1974 wrote:

My phone is still showing the original number that id gave me before my number transfer. I need the completion of. My number transferred over to my phone 

 

Have you tried a NETWORK RESET, @Sjh1974?

The device user guide should explain the reset procedures.