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Question

physical sim

  • June 30, 2025
  • 1 reply
  • 28 views
J
Community Member

Hi I've had problems with my phone, so I had to buy a new one. At present, I have an eSIM; unfortunately, the new phone doesn't support eSIM, so I need a physical SIM. My current phone number is 07735970010, but I am having my main phone number ported across tomorrow. Should I wait until after tomorrow before you can send a physical SIM to me?

Got it sorted via Facebook messenger 

    1 reply

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • 4825 replies
    • June 30, 2025

    Hey there ​@John1933, sorry to hear that. If you wish to request a physical SIM, please see how to do so here:

     

     

    Replacement SIM cards typically take 1-2 working days for delivery, or you can collect one right away from any Currys store, so it’s up to you when you request one, as it doesn’t automatically come activated.

     

    Thanks,

    Tyler

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