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Pixel 8 promotion

  • August 13, 2024
  • 5 replies
  • 45 views

Dan O
New
 Contributor
  • New
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  • 2 replies

Hi, 

 Upgraded to a Pixel 8 128GB on 22/03/24.

 

Have not received the £100 Currys gift card that was meant to be sent out some time later. You should already have my email address.

Regards,

Dan

Best answer by Matthew T

I’ve just followed up with you in Private Messages @Dan O to clarify some information.

Thanks.

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5 replies

Matthew T
iD Mobile Employee
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  • iD Mobile Employee
  • 1999 replies
  • August 27, 2024

Hey @Dan O,

Have you double checked the Ts&Cs? I believe this promotion was for new customers only.

Thanks.


Dan O
New
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  • New
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  • 2 replies
  • August 28, 2024

Hi Matthew,

Hmm, I have my contract summary but it's not letting me click the link on the Ts&C's.

But I can already see where this is going! And very misleading & disappointing if so, especially when I was looking on ID's app on the 'upgrade' section, I don't think ID should be advertising 'promotions' in this section if they are not applicable when upgrading.

I have my contract summary and transaction number, could you please advise where I can send this? So it can be checked out? 

Kind regards,

Dan


Matthew T
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • 1999 replies
  • August 29, 2024

@Dan O - I’ve reached out to the team for clarification. Thanks.


Matthew T
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • 1999 replies
  • Answer
  • September 2, 2024

I’ve just followed up with you in Private Messages @Dan O to clarify some information.

Thanks.


Dan O
New
 Contributor
  • Author
  • New
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  • 2 replies
  • September 3, 2024

Many thanks Matthew for sorting this out!