I upgraded in April and took the trade in promo credit of £150 extra with the pixel 9a. I got the trade in money, but not the promo credit. I've been in touch via email multiple times. I completed the trade in form, but there was no option for 9a enhanced trade in so selected other promo not listed. I never received a confirmation of completing the form, nor did I receive a confirmation email with an order number for my original order. Without either of the reference numbers I seem to be unable to pursue the missing credit. How else can I chase this up?
+24Hey there
Thanks,
Tyler
Hi,
I have spoken to letterrequests@idmobile.co.uk on 12/04 and a couple of times since. Ive also spoken TradeUpHelp@currys.co.uk on 01/05 and 06/05. Both have tried to help but without the order and reference numbers from the missing emails seem unable to resolve the issue.
+24Hey there
If you’d like us to PM you to see if we can do anything at all, we can of course try, but we cannot guarantee that there’s anything possible that can be done our end I’m afraid. Please let us know if you’d like us to attempt to do so.
Thanks,
Tyler
How do I pm you?
I definitely want this looked into further as the failure of your systems to send automated emails means I have taken out a phone contract that I would have otherwise not taken and traded in my old phone for significantly less than it's worth to me
+5No problem
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
I have also bought pixel 9a on 11th April and used the promo below. But I have not received the Additional Trade-in value. Could send me private message so that I can provide you more details?
Additional Trade-in value | Google Pixel 9a (£150) (expired)
+5Hi
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
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