I upgraded in April and took the trade in promo credit of £150 extra with the pixel 9a. I got the trade in money, but not the promo credit. I've been in touch via email multiple times. I completed the trade in form, but there was no option for 9a enhanced trade in so selected other promo not listed. I never received a confirmation of completing the form, nor did I receive a confirmation email with an order number for my original order. Without either of the reference numbers I seem to be unable to pursue the missing credit. How else can I chase this up?
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