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Question

Pixel 9a promotional trade in


I upgraded in April and took the trade in promo credit of £150 extra with the pixel 9a. I got the trade in money, but not the promo credit. I've been in touch via email multiple times.  I completed the trade in form, but there was no option for 9a enhanced trade in so selected other promo not listed.  I never received a confirmation of completing the form, nor did I receive a confirmation email with an order number for my original order.  Without either of the reference numbers I seem to be unable to pursue the missing credit.  How else can I chase this up?

7 replies

Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 4097 replies
  • May 14, 2025

Hey there ​@charlip4488, we’re sorry to hear that. Which email address did you email and when please?

 

Thanks,

Tyler


  • Author
  • New
 Contributor
  • 2 replies
  • May 15, 2025

Hi, 

I have spoken to letterrequests@idmobile.co.uk on 12/04 and a couple of times since.  Ive also spoken TradeUpHelp@currys.co.uk on 01/05 and 06/05.  Both have tried to help but without the order and reference numbers from the missing emails seem unable to resolve the issue.


Tyler
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • 4097 replies
  • May 15, 2025

Hey there ​@charlip4488, we’re very sorry to hear that. Those are the teams that deal with Trade-ins, so if they’ve been unable to assist, then I’m not sure there’s much more we’d be able to advise I’m afraid.

 

If you’d like us to PM you to see if we can do anything at all, we can of course try, but we cannot guarantee that there’s anything possible that can be done our end I’m afraid. Please let us know if you’d like us to attempt to do so.

 

Thanks,

Tyler


  • Author
  • New
 Contributor
  • 2 replies
  • May 16, 2025

How do I pm you? 

 

I definitely want this looked into further as the failure of your systems to send automated emails means I have taken out a phone contract that I would have otherwise not taken and traded in my old phone for significantly less than it's worth to me 


Siân
iD Mobile Employee
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  • iD Mobile Employee
  • 1166 replies
  • May 16, 2025

No problem ​@charlip4488 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview 

We’ll see you there.
 


  • New
 Contributor
  • 1 reply
  • May 22, 2025

I have also bought pixel 9a on 11th April and used the promo below. But I have not received the Additional Trade-in value. Could send me private message so that I can provide you more details?

 

Additional Trade-in value | Google Pixel 9a (£150) (expired) 

https://www.idmobile.co.uk/claim-your-offer


Siân
iD Mobile Employee
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  • iD Mobile Employee
  • 1166 replies
  • May 23, 2025

Hi ​@akshaya  no worries.

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview 

We’ll see you there.