I recently upgraded to sim plan via Id app, so should I cancel my old plan and how? Cause it says it's gona renew in 9 days ,and the data is more than in my plan.When I go to see my plan is only the new one that I upgraded.Any suggestion,please?
Solved
Plan cancellation
Best answer by Siân W
It does state upgrade, but if you want us to check we can
The quickest way is via our live chat on our website, or we can help here if you like?
+22Are you sure you upgraded rather than take out an additional line with a new number?
Not sure🫤.Is there any way to contact ID to check my plan?
+22It says upgrade on the order.
Maybe due to this:
+19Hi
If you have upgraded, you do not need to do anything, as we will just move you to your new plan.
Hi
If you have upgraded, you do not need to do anything, as we will just move you to your new plan.
I think so,this is what I got
+19It does state upgrade, but if you want us to check we can
The quickest way is via our live chat on our website, or we can help here if you like?
Hi there,
I just wanted to know if I have upgraded my contract. Could you double check this for me? I tried using the live chat on your website but it could not provide me with an answer.
Many thanks
All sorted!Thanks a lot
+25Hi
Glad to hear you’ve got this sorted.
Tom
Log in to the iD Community.
Not a member yet? Create an account
Please enter your email address. If it matches our records, we'll send you a password reset link.
Need help? Email CommunitySupport@idmobile.co.uk with your iD Community username.
