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Hi,

 

I have a family emergency and I can’t make calls at all as it says my balance is capped . 
 

I have unlimited data and calls and I’ve paid my previous bill with no issues

 

Can this be resolved please. 

Hi there ​@Lorry123123 

From https://www.idmobile.co.uk/limit-reached

If you've hit your credit limit, don't panic - you can make a quick payment to increase it. To do this, call us on 7777 from your iD mobile, or 0333 003 7777 from a landline (calls from other networks may vary).

 

Hope this helps

Hi ​@Lorry123123 

 

I’m sorry to hear this, have you paid a bill late by chance? The family you are calling are in the UK, correct?

 

We’ll be able to get in contact with you to assist here, or for a quicker service, we’d recommend using the Live Chat, Facebook or Twitter.
 

Tom

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