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please how do i leave this terrible network?

  • June 20, 2025
  • 5 replies
  • 90 views
K
New Contributor

Don’t know how to contact customer service 

Best answer by WelshPaul

Cancelling Your Plan with iD Mobile

To cancel your plan, you can follow these steps:

  • Via the iD Mobile App or My Account Online:

    1. Open the iD Mobile app or log in to My Account Online.
    2. Tap on "Plan".
    3. Tap on "Leave iD".
    4. Tap on "Cancel my iD plan".

  • Live Chat: You can also contact the iD Mobile Live Chat team for assistance with cancelling your plan. They are available to help you through the process.

  • Text: If you are looking to switch to another network and keep your number, you can request a PAC by texting PAC and your Date of Birth (DDMMYY) to 65075.

  • Calling the Sales Team: For further assistance or to discuss your options, you can call the iD Mobile sales team on 0207 139 1397.

Please note that cancelling your direct debit does not cancel your contract. You must contact iD Mobile directly to request cancellation and provide at least 30 days' notice.

    5 replies

    K
    New Contributor
    • kessynut
    • Author
    • New Contributor
    • June 20, 2025

    I cry everyday because I can’t use the service I pay so much money on 

    N
    iD Mobile Employee
    Forum|alt.badge.img+22
    • Natalie W
    • iD Mobile Employee
    • June 20, 2025

    Hello ​@kessynut 

     

    Thank you for reaching out to us here on the community. 

    We are very sorry to hear of the issues you have faced when attempting to contact the team. 

    Can you please expand on what has been happening and we will do all we can to help?

     

    Also, all available contact methods can be found here.

     

    Natalie 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    WelshPaul
    Platinum 
Contributor
    Forum|alt.badge.img+26
    • WelshPaul
    • Platinum 
Contributor
    • Answer
    • June 20, 2025

    Cancelling Your Plan with iD Mobile

    To cancel your plan, you can follow these steps:

    • Via the iD Mobile App or My Account Online:

      1. Open the iD Mobile app or log in to My Account Online.
      2. Tap on "Plan".
      3. Tap on "Leave iD".
      4. Tap on "Cancel my iD plan".

    • Live Chat: You can also contact the iD Mobile Live Chat team for assistance with cancelling your plan. They are available to help you through the process.

    • Text: If you are looking to switch to another network and keep your number, you can request a PAC by texting PAC and your Date of Birth (DDMMYY) to 65075.

    • Calling the Sales Team: For further assistance or to discuss your options, you can call the iD Mobile sales team on 0207 139 1397.

    Please note that cancelling your direct debit does not cancel your contract. You must contact iD Mobile directly to request cancellation and provide at least 30 days' notice.

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    K
    New Contributor
    • kessynut
    • Author
    • New Contributor
    • June 20, 2025

    Hello ​@kessynut 

     

    Thank you for reaching out to us here on the community. 

    We are very sorry to hear of the issues you have faced when attempting to contact the team. 

    Can you please expand on what has been happening and we will do all we can to help?

     

    Also, all available contact methods can be found here.

     

    Natalie 

    Since the past 3months my ID mobile services been horrible. Just to make an ordinary call is a problem and it always engaging. Using data is the worse. Please I can’t be responsible for any payments this month as I have not utilised any of the services properly 

    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • June 23, 2025

    Hey there ​@kessynut, sorry to hear that. What’s your full postcode and what phone do you have please?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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