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Poor


Nick King
New
 Contributor

Only been with ID mobile for 1 month. Phone is great but 3 network is absolutely shocking with signal continually dropping out in multiple places as I travel 15 miles. Worst network ever and when check coverage says no issues. So fed up with interrupted calls. Paid for 5G yet struggle to get 3G. Shocking.. Not liking support either if have an issue..

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4 replies

Matthew T
iD Mobile Employee
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  • iD Mobile Employee
  • 2015 replies
  • July 24, 2024

Hey @Nick King,

Sorry to hear you’re having issues with the network. Has it improved at all since your original message?

Thanks.


Nick King
New
 Contributor
  • Author
  • New
 Contributor
  • 1 reply
  • July 26, 2024

No. Worse than ever. 


Make sure you keep logging it with them! Don't wait hoping it'll get better like I did!

 


Matthew T
iD Mobile Employee
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  • iD Mobile Employee
  • 2015 replies
  • July 29, 2024

Sorry to hear this @Nick King, I’d recommend chatting to our Live Chat team, who can raise a ticket with our Network partner, 3UK. Just type, ‘Speak to someone’ to get through to an agent. Thanks.