Poor Indoor Coverage

Hi @clalewis,

Welcome to the Community!

I would advise checking the network status checker as it seems that work may be being carried out.

https://www.idmobile.co.uk/help-and-advice/coverage#coverage-info

If no issues show it may be worth trying a replacement SIM.

Kash

Thanks for your answer.

Network checker shows good coverage.

To get another sim would be to much hassle.

Its just poor service for id

Hi @clalewis,

Did you check the network status checker?

Testing a new SIM is advised to eliminate a faulty SIM or handset.

Kash

still no indoor cover, over three weeks now.

area cover is good

to try another sim is not a valid  option -  to  much hassle and extra cost

Hi @clalewis, sorry to hear that.

Have you tried the numerous troubleshooting methods available via this link below to see if they help at all?

https://community.idmobile.co.uk/troubleshooting-177

Thanks,

Tyler

I have tried everything possible but still no indoor coverage.

Its as if something or someone is blocking the signal.

Coverage is good everywhere else, even 300 miles away inside a railway station

@clalewis, sorry to hear that.

When you have no indoor coverage, does nothing work at all?

I.e, can you not make calls/receive them, send texts/receive them, or use data at all?

Does it state you have 0 bars, or state if you’re on 3G, 4G or 5G, or simply nothing there?

Thanks,

Tyler

Can not make calls or send text from within the house but can if standing outside.

can receive calls and text including whatts app messages and calls within the house

The signal is good

3g and 4g is available

Hi @clalewis 

Please could you let us know the postcode(s) where you have this issue?

Tom

SE18NA