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Poor network Speeds/Data connectivity

S
Active Contributor

Hi,

I've noticed in my area for the last few weeks (maybe months) that the 4G data speeds and latency is very poor and/or non existent... The signal reported by my phone is 2 to 3 bars normally but even with full strength the speed is useless.

If I switch over to 3G only then everything works fine but that's being switched off soon so I can't use that long term.

Could someone investigate please.

It's not just me either as my wife is on iD and she has the same issue.

I checked on the Three mobile service checker but nothing is reported.

Many Thanks!

Best answer by Tyler

Hey there @Soamesy, welcome to Community!

 

We're very sorry to hear you're having issues with coverage.

 

Please take a look at our coverage checker, which will show you what your signal strength should be like in your area, for all of 3G/4G/5G, for both indoors and outdoors.

 

https://www.idmobile.co.uk/help-and-advice/coverage#coverage-info

 

Furthermore, please take a look at our network partner Three's network status checker, which will show if there is any maintenance or performance upgrades going on in your area. If the website states that's the case, then it's likely that this is disrupting your coverage, and we hope that this is resolved soon for you.

 

https://www.three.co.uk/support/network_and_coverage/network_support

 

Please take a look at both of these. If you believe you should be experiencing better signal than you are, or if the networks status checker on Three's website isn't showing any upgrades or maintenance, then please do let us know and we can investigate further.

 

Thanks,

Tyler

View original

3 replies

Tyler
iD Mobile Employee
Forum|alt.badge.img+24
  • Tyler
  • iD Mobile Employee
  • 3801 replies
  • Answer
  • June 24, 2024

Hey there @Soamesy, welcome to Community!

 

We're very sorry to hear you're having issues with coverage.

 

Please take a look at our coverage checker, which will show you what your signal strength should be like in your area, for all of 3G/4G/5G, for both indoors and outdoors.

 

https://www.idmobile.co.uk/help-and-advice/coverage#coverage-info

 

Furthermore, please take a look at our network partner Three's network status checker, which will show if there is any maintenance or performance upgrades going on in your area. If the website states that's the case, then it's likely that this is disrupting your coverage, and we hope that this is resolved soon for you.

 

https://www.three.co.uk/support/network_and_coverage/network_support

 

Please take a look at both of these. If you believe you should be experiencing better signal than you are, or if the networks status checker on Three's website isn't showing any upgrades or maintenance, then please do let us know and we can investigate further.

 

Thanks,

Tyler

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
A
  • Anonymous
  • 0 replies
  • July 29, 2024

Solution, I'm going to buy other network sim for data  and use id for calls only.

Tom
iD Mobile Employee
Forum|alt.badge.img+25
  • Tom
  • iD Mobile Employee
  • 8225 replies
  • August 6, 2024

Hi @Kenw 

 

We’ve responded to your post here.

 

 

Tom

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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