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Community Member
February 3, 2025

poor phone signal Belfast BT8

  • February 3, 2025
  • 18 replies
  • 311 views

Hi , is anyone else in Belfast having poor signal . I live in BT8 and have maximum 1 bar and often no service. When I checked the ID signal checker it says that I should have excellent service but I don’t. I can get full service on a second phone same address using a different network provider. I am going to change from ID 

 

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    18 replies

    MZone
    Platinum 
Contributor
    Platinum 
Contributor
    February 3, 2025

    Check the network service status here for any issues in your area. 

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    iD Mobile Employee
    February 4, 2025

    Hello ​@DonnCl1ff 

     

    Thank you for getting in touch. 

     

    We are very sorry to hear you are experiencing issues with the service. How are things today please? 

    Have you been able to take a look at the service checker provided by ​@MZone?

     

    Please do get back to us and we will do all we can to help. 

     

    Thanks, 

     

    Nat 

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Active Contributor
    February 12, 2025

    I was speaking with a staff member in a local mobile shop recently and apparently there are still many issues with damaged masts following the storm. 

    BT8 is one of the effected areas.

    Not sure when the issues will be resolved. 

    My signal is also very poor, at many times phone is nearly unusable.

    iD Mobile Employee
    February 16, 2025

    Hello ​@AlexMichaels 

     

    Thanks for getting in touch. 

     

    We are very sorry to hear you are experiencing issues with your service. 

    Can you please enter your full postcode in to the service checker here as this will confirm if there are any know issue in your area. 

    Please let us know how you get on. 

     

    Thanks, 

     

    Nat 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Ross Edwards
    Active Contributor
    Active Contributor
    May 25, 2025

    When is this being fixed

     

    It's been like this for months

     

    1 bar signal can't call anymore

     

    The '4g' < 2mbps and completely unusable.

     

     

    Bt15 most of belfast seems to be like this. Its a major city of UK and only city here.

    Why is this not a priority?

     

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    May 26, 2025

    Hey there ​@Ross Edwards, we’re very sorry to hear that.

     

    When did you first notice this work on-going please?

     

    What phone do you have?

     

    Has it improved at all since you noticed the work was happening, or been the same/worst?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Ross Edwards
    Active Contributor
    Active Contributor
    June 5, 2025

    Hi Tyler

     

    No.what would have changed in the time being?

     

    It's been like this from about February March

     

    I can't ring anyone in my house or outside my house

     

    If I walk 500m away it's fine

     

     

    Ridiculous it's belfast can you sort the issue.

     

    It seems you've far too little bandwidth.

     

    I get 2-3mbs of Internet thatsb4g????

    Ross Edwards
    Active Contributor
    Active Contributor
    June 6, 2025

    Any update ?

     

    There was a storm months ago youve still not got service fixed in belfast.

     

    What is the ETA??

    Siân W
    iD Mobile Employee
    iD Mobile Employee
    June 8, 2025

    Hi ​@Ross Edwards  sorry to hear that the data coverage isn’t great for you. There is, at times, heavy usage in this local area. As a result, you may experience varying data speeds depending on how many customers are connecting to our network via your closest mast.

    We’re always working to improve our network and aim to provide the best experience possible.

    A reboot will refresh your connection to the mast and should improve coverage for you. 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Ross Edwards
    Active Contributor
    Active Contributor
    June 19, 2025

    Sian are you joking ?

     

    Its been about 5 months.... you think ive not restarted my phone

     

     

     

    This needs resolved in belfast ASAP.

    Its 2025 I cant make phone calls it connects and no one can hear me because the signal os so poor.

     

    The 4g is 2mbps far slower than any 3g ive ever had.

     

     

    We need a refund here this is beyond ridiculous.

     

    I need to get another sim. And this needs ro be covered by ID you cannot provide a contractual service and fail to meet any standards here.

    Ive called multiple times same spiel restart your phone there was a 3g switch off...nothing we can do.

     

     

     

    I bought the phone through ID directly.