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Community Member
February 3, 2025

poor phone signal Belfast BT8

  • February 3, 2025
  • 18 replies
  • 311 views

Hi , is anyone else in Belfast having poor signal . I live in BT8 and have maximum 1 bar and often no service. When I checked the ID signal checker it says that I should have excellent service but I don’t. I can get full service on a second phone same address using a different network provider. I am going to change from ID 

 

    This topic has been closed for replies.

    18 replies

    Ross Edwards
    Active Contributor
    Active Contributor
    June 19, 2025

    Its always 1 or 2 bars anywhere in belfast and the signal os always terrible since february.... atleast.

     

    Please can someone contact me about this i cannot make.phone calls people cannot here me

     

     

    Ive been using whatsapp for months

    iD Mobile Employee
    June 20, 2025

    Hi ​@Ross Edwards 

     

    Thanks for getting back to us. 

    We are very sorry to hear you feel this way. 

    We do provide information on the coverage for the service via our website in order for customers to review availability before joining. 

    Unfortunately, we would not be able to provide an additional SIM as this would also have the same level of coverage. 

    If you wish, we can take a look at your account further via private message. Please let us know if you would like to proceed. 

     

    Natalie

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    Ross Edwards
    Active Contributor
    Active Contributor
    June 25, 2025

    Yes obviously.

     

    I cant use my phone becauee your network is not willing to upgrade the bandwidth in Belfast.

     

    When is this going to be fixed.

     

    Ive spoken to several id members.

     

     

    Its the same issue.

     

    Can this not be  prioritised?

    I cannot ring anyone 

    I have 1 bar ar all times

    It takes 30 seconds  to connect to a call

     

    Any call I manage to get through after 40 seconds  its unbearable.

     

    Sorry can you hear me

    Hi 

    Hi 

    Sorry can you hear me 

     

    Like is there not systems in place to pick up on this 

    iD Mobile Employee
    June 26, 2025

    Hi ​@Ross Edwards 

     

    We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

     

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

     

    Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

     

    We’ll see you there. 

     

    Anika

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Ross Edwards
    Active Contributor
    Active Contributor
    August 23, 2025

    Ok after weeks of back.and forth and no resolution you've just closed the ticket???

     

    Can anyone actually help.me i have 1 bar at all times arpund my house from.februsry 2025 

     

    Ive been told to update my settings try turning my.phone off and on?

     

    Like its been 7 months now ive tried everything.

     

    Ive been emailing and messaging about this from.April!!!

     

    Why is there 0 attwmpt at resolution just absolutely ridiculous questions like have a i updated or reset my phone on the past 7 months..... the issue is with the service mot the phone ive 2 contracts both have the same problem from February completely different phones 

    Ross Edwards
    Active Contributor
    Active Contributor
    August 24, 2025

     

    I had chased for this for weeks and they have done.

     

    They tried ringing me 2 times once on friday and I cant answer calls as ive advised. That is the problem

     

    Once on Saturday and I cant answer the call

    Then they closed the ticket as resolved!

     

    Can you escalate this immediately to someone who can actually check or test in the area please

     

    Ross Edwards
    Active Contributor
    Active Contributor
    August 24, 2025

    I dont understand how my issue can be i cant make or receive calls in large parts of belfsst and after you decide to call me. I csnt take the call. When I hit accept it just tries to connect

     

    Like is checking anything about the problem thats going on.

     

    If im told to try restarting my phone one more time its going in the toilet lol

    New Contributor
    August 24, 2025

    I am also experiencing the same issues as Ross, in fact, not able to receive a call at all. I have tried im Belfast and in a town and neither times has it shown anyone ringing me when I tested with my girlfriend. This is a regional issue, not a user issue. Please focus on resolving this issue for us users as we are left in the dark for calls, which in this era cannot be allowed. Otherwise, will be reviewing and cancelling my contract