poor phone signal Belfast BT8

Check the network service status here for any issues in your area. 

Hello ​@DonnCl1ff 

Thank you for getting in touch. 

We are very sorry to hear you are experiencing issues with the service. How are things today please? 

Have you been able to take a look at the service checker provided by ​@MZone?

Please do get back to us and we will do all we can to help. 

Thanks, 

Nat 

I was speaking with a staff member in a local mobile shop recently and apparently there are still many issues with damaged masts following the storm. 

BT8 is one of the effected areas.

Not sure when the issues will be resolved. 

My signal is also very poor, at many times phone is nearly unusable.

Hello ​@AlexMichaels 

Thanks for getting in touch. 

We are very sorry to hear you are experiencing issues with your service. 

Can you please enter your full postcode in to the service checker here as this will confirm if there are any know issue in your area. 

Please let us know how you get on. 

Thanks, 

Nat 

When is this being fixed

It's been like this for months

1 bar signal can't call anymore

The '4g' < 2mbps and completely unusable.

Bt15 most of belfast seems to be like this. Its a major city of UK and only city here.

Why is this not a priority?

Hey there ​@Ross Edwards, we’re very sorry to hear that.

When did you first notice this work on-going please?

What phone do you have?

Has it improved at all since you noticed the work was happening, or been the same/worst?

Thanks,

Tyler

Hi Tyler

No.what would have changed in the time being?

It's been like this from about February March

I can't ring anyone in my house or outside my house

If I walk 500m away it's fine

Ridiculous it's belfast can you sort the issue.

It seems you've far too little bandwidth.

I get 2-3mbs of Internet thatsb4g????

Any update ?

There was a storm months ago youve still not got service fixed in belfast.

What is the ETA??

Hi ​@Ross Edwards  sorry to hear that the data coverage isn’t great for you. There is, at times, heavy usage in this local area. As a result, you may experience varying data speeds depending on how many customers are connecting to our network via your closest mast.

We’re always working to improve our network and aim to provide the best experience possible.

A reboot will refresh your connection to the mast and should improve coverage for you. 

Sian are you joking ?

Its been about 5 months.... you think ive not restarted my phone

This needs resolved in belfast ASAP.

Its 2025 I cant make phone calls it connects and no one can hear me because the signal os so poor.

The 4g is 2mbps far slower than any 3g ive ever had.

We need a refund here this is beyond ridiculous.

I need to get another sim. And this needs ro be covered by ID you cannot provide a contractual service and fail to meet any standards here.

Ive called multiple times same spiel restart your phone there was a 3g switch off...nothing we can do.

I bought the phone through ID directly.

Its always 1 or 2 bars anywhere in belfast and the signal os always terrible since february.... atleast.

Please can someone contact me about this i cannot make.phone calls people cannot here me

Ive been using whatsapp for months

Hi ​@Ross Edwards 

Thanks for getting back to us. 

We are very sorry to hear you feel this way. 

We do provide information on the coverage for the service via our website in order for customers to review availability before joining. 

Unfortunately, we would not be able to provide an additional SIM as this would also have the same level of coverage. 

If you wish, we can take a look at your account further via private message. Please let us know if you would like to proceed. 

Natalie

Yes obviously.

I cant use my phone becauee your network is not willing to upgrade the bandwidth in Belfast.

When is this going to be fixed.

Ive spoken to several id members.

Its the same issue.

Can this not be  prioritised?

I cannot ring anyone 

I have 1 bar ar all times

It takes 30 seconds  to connect to a call

Any call I manage to get through after 40 seconds  its unbearable.

Sorry can you hear me

Hi 

Hi 

Sorry can you hear me 

Like is there not systems in place to pick up on this 

Hi ​@Ross Edwards 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

We’ll see you there. 

Anika