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Kay Watt
Community Member
January 10, 2026
Solved

poor signal

  • January 10, 2026
  • 10 replies
  • 724 views

I recently got a new phone last week - new to iD mobile. When not on WiFi then signal is not great at all. Never more than one or two bars and often shows and exclamation mark. I would describe it as very slow and internment. It's taking ages to open webpages, send WhatsApp etc. The coverage for my area is stated as excellent on the coverage checker. I am very concerned as I will not be able to continue like this for 2 years!!! Should I be looking to try and send this back and get with a new company? 

    Best answer by Lamiya C

    Hi ​@Kay Watt ,

     

    I completely understand your frustration, poor signal and slow data can make a new phone feel almost unusable, especially when you rely on it every day.

    Even though coverage in your area shows as “excellent,” factors like your device, local network congestion, or building materials can affect your signal. Before considering switching providers, we can try a few things to improve your connection:

    -Restart your phone to refresh the network.

    -Make sure your phone software and mobile data settings are up to date.

    -Toggle airplane mode on and off to reconnect to the network.
     

    If possible, try your SIM in another compatible phone to check if the issue is device-specific.

    Lamiya

    10 replies

    Lamiya C
    iD Mobile Employee
    Lamiya CAnswer
    iD Mobile Employee
    January 10, 2026

    Hi ​@Kay Watt ,

     

    I completely understand your frustration, poor signal and slow data can make a new phone feel almost unusable, especially when you rely on it every day.

    Even though coverage in your area shows as “excellent,” factors like your device, local network congestion, or building materials can affect your signal. Before considering switching providers, we can try a few things to improve your connection:

    -Restart your phone to refresh the network.

    -Make sure your phone software and mobile data settings are up to date.

    -Toggle airplane mode on and off to reconnect to the network.
     

    If possible, try your SIM in another compatible phone to check if the issue is device-specific.

    Lamiya

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    nablor
    New Contributor
    February 8, 2026

    Same issue here ….I have been with ID for 6 weeks and Data speeds are beyond poor...centre of Leicester last night with 5g and full bars showing and its like being on Dial up….web pages take an age to load or time out and banking apps continuously refuse to open saying no connection. Work all around the midlands and this is the same story 5g or 4g showing and data speeds are garbage just glad I am on monthly contract as giving it two more weeks then I’m off. Using S25 Ultra and came from Lebara and had nothing but good speeds, Tried all the so called fixes and nothing works.

    iD Mobile Employee
    Michael Z
    iD Mobile Employee
    February 8, 2026

    Hi ​@nablor 

     

    Sorry to hear that and thank you for letting us know.

    Could you please provide your full postcode so I can check the coverage in your area?

     

    -Michael

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    nablor
    New Contributor
    February 8, 2026

    Sorry to be rude but did you even read my post and if you did can you point out the part where it says I have a speed problem at my address or could you point out the part where I say I have a problem all over the midlands and that I was in the centre of Leicester yesterday with full signal and 5g showing and the speeds were dire.

    iD Mobile Employee
    Marquerita T
    iD Mobile Employee
    February 8, 2026

    Hi ​@nablor , thanks for sharing your experience, we’re sorry to hear about the issues you’ve been having. To help us look into this, could you let us know what troubleshooting steps you’ve already tried?

     

    In the meantime, we recommend performing a network reset on your device, which often helps with data and connectivity issues:

    For Android:

    Open Settings

    Tap General Management

    Tap Reset

    Select Reset Network Settings

     

    Once completed, your phone will reconnect to the network and may improve data speeds.

    We’d also encourage you to reach out to us directly if the issue persists so we can investigate further.

     

    ~Marquerita

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    nablor
    New Contributor
    February 9, 2026

    Hi tried  your reset and still having issues...How do I contact you directly….I have  some screenshots of issues Including your coverage at a certain postcode. Thanks.

    New Contributor
    Snow56
    New Contributor
    February 9, 2026

    I am having the same problem, website shows excellent coverage yet I have one bar on 4g.
     

    Also, daughter is with ID Mobile and calls to her always cutoff immediately on first call every time we phone each other!

     

    I have followed all the suggestions to get better coverage but no better!,

     

     

     

     

    iD Mobile Employee
    Zandile M
    iD Mobile Employee
    February 9, 2026

    Hi ​@nablor ​@Snow56 

    Thank you for getting in touch with us, I am so sorry that you are still experiencing the same issue after you have tried everything. Please send us private message so that we can have a look into your account or contact us via live chat at https://www.idmobile.co.uk/live-chat

     

    Thank ypu,

    Zandile 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      New Contributor
      Snow56
      New Contributor
      February 9, 2026

      Hi ​@nablor ​@Snow56 

      Thank you for getting in touch with us, I am so sorry that you are still experiencing the same issue after you have tried everything. Please send us private message so that we can have a look into your account or contact us via live chat at https://www.idmobile.co.uk/live-chat

       

      Thank ypu,

      Zandile 



      Thank you Zandile, I appreciate your input.  
       

      I found the person on chat to be very frustrating as they were not ‘listening’ to my problem.  I think I have hopefully taken a first step to resolve this situation by taking control of the chat!  Fingers crossed, it helps.

      iD Mobile Employee
      Marquerita T
      iD Mobile Employee
      February 9, 2026

      Hi ​@Snow56,

       

      Please feel free to reach out to us via our social media channels (Facebook or Instagram) or by emailing socialqueries@idmobile.co.uk with the details of your query. We’d be happy to assist.

       

      ~Marquerita

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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