Same issue here ….I have been with ID for 6 weeks and Data speeds are beyond poor...centre of Leicester last night with 5g and full bars showing and its like being on Dial up….web pages take an age to load or time out and banking apps continuously refuse to open saying no connection. Work all around the midlands and this is the same story 5g or 4g showing and data speeds are garbage just glad I am on monthly contract as giving it two more weeks then I’m off. Using S25 Ultra and came from Lebara and had nothing but good speeds, Tried all the so called fixes and nothing works.

Hi ​@nablor 

Sorry to hear that and thank you for letting us know.

Could you please provide your full postcode so I can check the coverage in your area?

-Michael

Sorry to be rude but did you even read my post and if you did can you point out the part where it says I have a speed problem at my address or could you point out the part where I say I have a problem all over the midlands and that I was in the centre of Leicester yesterday with full signal and 5g showing and the speeds were dire.

Hi ​@nablor , thanks for sharing your experience, we’re sorry to hear about the issues you’ve been having. To help us look into this, could you let us know what troubleshooting steps you’ve already tried?

In the meantime, we recommend performing a network reset on your device, which often helps with data and connectivity issues:

For Android:

Open Settings

Tap General Management

Tap Reset

Select Reset Network Settings

Once completed, your phone will reconnect to the network and may improve data speeds.

We’d also encourage you to reach out to us directly if the issue persists so we can investigate further.

~Marquerita

Hi tried  your reset and still having issues...How do I contact you directly….I have  some screenshots of issues Including your coverage at a certain postcode. Thanks.

I am having the same problem, website shows excellent coverage yet I have one bar on 4g.
 

Also, daughter is with ID Mobile and calls to her always cutoff immediately on first call every time we phone each other!

I have followed all the suggestions to get better coverage but no better!,

Hi ​@nablor ​@Snow56 

Thank you for getting in touch with us, I am so sorry that you are still experiencing the same issue after you have tried everything. Please send us private message so that we can have a look into your account or contact us via live chat at https://www.idmobile.co.uk/live-chat

Thank ypu,

Zandile 

Thank you Zandile, I appreciate your input.  
 

I found the person on chat to be very frustrating as they were not ‘listening’ to my problem.  I think I have hopefully taken a first step to resolve this situation by taking control of the chat!  Fingers crossed, it helps.

Hi ​@Snow56,

Please feel free to reach out to us via our social media channels (Facebook or Instagram) or by emailing socialqueries@idmobile.co.uk with the details of your query. We’d be happy to assist.

~Marquerita