My signal is absolutely shocking I can t speak to family or friends because of this my dad couldn't tell my he was ill and needed my help it's disgusting
My brothers and family get really frustrated and angry because when they call me they just can t hear me or I can t hear them I had to walk all over est in rain today to try and get signal !!.
I m sending phone back and cancelling my contact WORST company I ve ever been with
Best answer by Tyler
Hey there
We're very sorry to hear you're having issues with coverage.
Please take a look at our coverage checker, which will show you what your signal strength should be like in your area, for all of 3G/4G/5G, for both indoors and outdoors.
https://www.idmobile.co.uk/help-and-advice/coverage#coverage-info
Furthermore, please take a look at our network partner Three's network status checker, which will show if there is any maintenance or performance upgrades going on in your area. If the website states that's the case, then it's likely that this is disrupting your coverage, and we hope that this is resolved soon for you.
https://www.three.co.uk/support/network_and_coverage/network_support
Please take a look at both of these. If you believe you should be experiencing better signal than you are, or if the networks status checker on Three's website isn't showing any upgrades or maintenance, then please do let us know, and we can investigate further with you.
Please also try restarting your phone and resetting network settings.
Thank you,
Tyler
Good look with that one.
+24Hey there
We're very sorry to hear you're having issues with coverage.
Please take a look at our coverage checker, which will show you what your signal strength should be like in your area, for all of 3G/4G/5G, for both indoors and outdoors.
https://www.idmobile.co.uk/help-and-advice/coverage#coverage-info
Furthermore, please take a look at our network partner Three's network status checker, which will show if there is any maintenance or performance upgrades going on in your area. If the website states that's the case, then it's likely that this is disrupting your coverage, and we hope that this is resolved soon for you.
https://www.three.co.uk/support/network_and_coverage/network_support
Please take a look at both of these. If you believe you should be experiencing better signal than you are, or if the networks status checker on Three's website isn't showing any upgrades or maintenance, then please do let us know, and we can investigate further with you.
Please also try restarting your phone and resetting network settings.
Thank you,
Tyler
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