thank you - but I’ve already done this. A couple of times, in fact. I fill out the details a get an error saying ‘Oops something went wrong…’, but i then get a text stating that the switch has been arranged for X date. The date of the first one has long since passed.

Probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser ​@hexadecio

The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.

Hi ​@hexadecio  if you need any further help with this, please let us know and we will pop you a message.

Hi Sian, please do reach out as I’m still having issues 

Hi there ​@hexadecio, we’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link:

https://community.idmobile.co.uk/inbox/overview

Please note, this isn’t an instant messaging service, and we’ll get back to you ASAP, and cannot promise a response time-frame at any stage. Please contact our live-chat if you require instantaneous responses.

Thanks,

Tyler