Port number in - app and live chat no help

Forum|Forum|11 months ago
September 24, 2025
6 replies
123 views

Hello,

I’m hoping that I can get some help from the forum team as the ChatGPT bot had me going round in circles.

I am trying to port my number from Lebara to to ID mobile, after starting an iPhone 17 contract. I’ve been with ID mobile previously and the bot keeps saying that my number has already ported and is active on a different pay as you go plan, when it isn’t, as the number I want is currently with labara, and the account is still active!

Please can a member if the forum team please help me to resolve this, as it is incredibly frustrating.

thank you!

MZone

Platinum  Contributor

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

H

hexadecioAuthor

New Contributor

thank you - but I’ve already done this. A couple of times, in fact. I fill out the details a get an error saying ‘Oops something went wrong…’, but i then get a text stating that the switch has been arranged for X date. The date of the first one has long since passed.

MZone

Platinum  Contributor

thank you - but I’ve already done this. A couple of times, in fact. I fill out the details a get an error saying ‘Oops something went wrong…’, but i then get a text stating that the switch has been arranged for X date. The date of the first one has long since passed.

Probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser @hexadecio

The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Siân W

iD Mobile Employee

Hi @hexadecio if you need any further help with this, please let us know and we will pop you a message.

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

H

hexadecioAuthor

New Contributor

Hi @hexadecio if you need any further help with this, please let us know and we will pop you a message.

Hi Sian, please do reach out as I’m still having issues

Tyler C

iD Mobile Employee

Hi there @hexadecio, we’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link:

https://community.idmobile.co.uk/inbox/overview

Please note, this isn’t an instant messaging service, and we’ll get back to you ASAP, and cannot promise a response time-frame at any stage. Please contact our live-chat if you require instantaneous responses.

Thanks,

Tyler

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.