I’ve just joined ID Mobile, last Thursday. During the setup process I was asked if I’d like to port my existing number, which I did. I filled in the details with the PAC Code etc.
I received my new phone on Saturday but the contract summary states that no request was made to switch. I have tried once again to fill in the required details but was unable to do so. I have had no text or email verification that the porting is in progress.
Help would be appreciated.
Best answer by JoeKing
The problem has effected the porting via website and via the IDMobile app.
You have 30 day's from time of issue to use your PAC code. Keep checking in on this site for updates or
log into the Live Chat and type in the message box To Speak to someone.,and an agent will contact you.
Our Live Chat team are available 9am - 8pm Monday to Friday, and 9am - 6pm Saturday, Sunday, and Bank Holidays.
You can access Live Chat here: www.idmobile.co.uk/live-chat.
Joe
+9
The problem has effected the porting via website and via the IDMobile app.
You have 30 day's from time of issue to use your PAC code. Keep checking in on this site for updates or
log into the Live Chat and type in the message box To Speak to someone.,and an agent will contact you.
Our Live Chat team are available 9am - 8pm Monday to Friday, and 9am - 6pm Saturday, Sunday, and Bank Holidays.
You can access Live Chat here: www.idmobile.co.uk/live-chat.
Joe
Hi Joe, Many thanks. I managed to do as you said and spoke on Live Chat to an agent, who has confirmed that I will be getting switched tomorrow. My main gripe was the fact that the Contract stated that no switch had been requested, but all cleared up now.
+9
Well that's good news for you see you around.
Joe
+25Hi
I’m sorry to hear this, however happy to hear our live chat team were able to get you back on track.
Tom
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