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porting Number

E
Community Member

Text message from ID to say it's ported over from previous network, but number still rings on old phone but everything else works on New one (ID). 

Ive took sim out and turned phone on and off again. 

Any ideas. 

Best answer by andewhite

Paul Ghent wrote:

I want to port over my number from my previous supplier and have been given a PAC Code. What do I do with this to make sure that the number is ported on a specific date.

Paul

This forum article should help, @Paul Ghent. 

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    5 replies

    andewhite
    Platinum 
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    • andewhite
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    • 12167 replies
    • May 29, 2024

    Have you tried a NETWORK RESET, @Evansv? 

    Your handset user guide should explain the reset procedure.  

    Forum member (non-iD).
    Kash
    iD Mobile Employee
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    • Kash
    • iD Mobile Employee
    • 8175 replies
    • June 4, 2024

    Hi @Evansv,

    Welcome to the Community!

    As @andewhite advised a network reset usually fixes most issues after a port.

    If you are still having issues, please let us know.

     

    Kash

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Paul Ghent
    New
 Contributor
    • Paul Ghent
    • New
 Contributor
    • 3 replies
    • June 7, 2024

    I want to port over my number from my previous supplier and have been given a PAC Code. What do I do with this to make sure that the number is ported on a specific date.

    Paul

    andewhite
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    • andewhite
    • Platinum 
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    • 12167 replies
    • Answer
    • June 7, 2024
    Paul Ghent wrote:

    I want to port over my number from my previous supplier and have been given a PAC Code. What do I do with this to make sure that the number is ported on a specific date.

    Paul

    This forum article should help, @Paul Ghent. 

    Forum member (non-iD).
    Tom
    iD Mobile Employee
    Forum|alt.badge.img+25
    • Tom
    • iD Mobile Employee
    • 8225 replies
    • June 17, 2024

    Hi @Paul Ghent 

     

    We’d recommend the above from @andewhite and/or using the online port form here.

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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