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price increase?

  • April 29, 2025
  • 2 replies
  • 57 views
A
New Contributor

Why do ID Mobile increase your bill without prior notice? Was £36.99 a month now £39.54 a month without any notice of an increase??

Best answer by Siân W

Hi ​@Alex McK 

Sorry you were not aware of this.

You should have been sent a text notification, and this is covered in the terms and conditions of your contract. You can find out more here - Retail Price Index | iD Mobile Network

    2 replies

    Siân W
    iD Mobile Employee
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    • Siân W
    • iD Mobile Employee
    • Answer
    • April 29, 2025

    Hi ​@Alex McK 

    Sorry you were not aware of this.

    You should have been sent a text notification, and this is covered in the terms and conditions of your contract. You can find out more here - Retail Price Index | iD Mobile Network

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    A
    New Contributor
    • Alex McK
    • Author
    • New Contributor
    • May 29, 2025

    Hi Yes your answer was helpful and my daughter in fact DID recieve the said text confirming this but failed to inform me. Thankyou for your reply and information. Regards

     

    Alex.

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