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price increase?


Why do ID Mobile increase your bill without prior notice? Was £36.99 a month now £39.54 a month without any notice of an increase??

Best answer by Siân

Hi ​@Alex McK 

Sorry you were not aware of this.

You should have been sent a text notification, and this is covered in the terms and conditions of your contract. You can find out more here - Retail Price Index | iD Mobile Network

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Siân
iD Mobile Employee
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  • iD Mobile Employee
  • 1144 replies
  • Answer
  • April 29, 2025

Hi ​@Alex McK 

Sorry you were not aware of this.

You should have been sent a text notification, and this is covered in the terms and conditions of your contract. You can find out more here - Retail Price Index | iD Mobile Network


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  • 1 reply
  • May 29, 2025

Hi Yes your answer was helpful and my daughter in fact DID recieve the said text confirming this but failed to inform me. Thankyou for your reply and information. Regards

 

Alex.