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primary number

  • December 15, 2024
  • 2 replies
  • 61 views
C
Community Member

I can only make WhatsApp calls since switching. It looks as though no primary number is added to my phone  - could this be the problem? How do i resolve please?

    2 replies

    Daz_S
    Gold Contributor
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    • Daz_S
    • Gold Contributor
    • 1627 replies
    • December 15, 2024

    Hi there ​@CarolineReynolds 

     

    Have a read of this article

     

    However if the number is showing as unknown this could be a SIM or account issue, but sometimes a simple switch the phone off and on again can fix this too.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 3719 replies
    • December 16, 2024

    Hey there ​@CarolineReynolds, we’re sorry to hear that, and we hope the kind advice from ​@Daz_S has been able to help.

     

    What phone do you have and have you tried restarting your phone?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Daz_S
    1 person likes this
    • Daz_S
      Daz_S

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