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primary vs personal…?

  • December 18, 2024
  • 5 replies
  • 256 views

Elorac
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Recently signed up! I can’t make outgoing calls using my primary line but can with personal line…???

Best answer by Daz_S

Hi there ​@Elorac 

 

You can’t have 2 lines using the same mobile number.

 

For 2 mobile numbers you’d need 2 separate accounts.

 

Is it possible when you read this about using an iD eSIM

An embedded SIM (eSIM) is a digital version of a physical SIM card. eSIMs are more secure, as there is no physical SIM to remove, so it's safer if your phone is lost or stolen, allows you to have two active numbers and seamlessly switch between them, and fewer physical SIMs means less plastic in circulation - a win for the environment. Check out the article below with steps to activate your eSIM.

you assumed the bit I’ve highlighted in bold meant you’d have 2 active numbers?

 

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  • iD Mobile Employee
  • 2311 replies
  • December 18, 2024

Hello ​@Elorac 

 

Thanks for getting in touch. 

 

We are very sorry to hear you are experiencing issues with making calls. 

Are you using iD Mobile for both lines?

What happens when you attempt to call and is this happening for all numbers?

 

Nat 


Elorac
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  • Author
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  • 2 replies
  • December 18, 2024

Yes I am using the same no for both lines. ID MOBILE. I’ve never used a  ESIM before so very familiar. 


Daz_S
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  • Answer
  • December 18, 2024

Hi there ​@Elorac 

 

You can’t have 2 lines using the same mobile number.

 

For 2 mobile numbers you’d need 2 separate accounts.

 

Is it possible when you read this about using an iD eSIM

An embedded SIM (eSIM) is a digital version of a physical SIM card. eSIMs are more secure, as there is no physical SIM to remove, so it's safer if your phone is lost or stolen, allows you to have two active numbers and seamlessly switch between them, and fewer physical SIMs means less plastic in circulation - a win for the environment. Check out the article below with steps to activate your eSIM.

you assumed the bit I’ve highlighted in bold meant you’d have 2 active numbers?

 


Elorac
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  • December 19, 2024

Yes, that is correct!


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • 4825 replies
  • December 19, 2024

Hey there ​@Elorac, sorry to hear that.

 

We hope the kind advise from ​@Daz_S has been able to help you out.

 

If you have any further issues or questions, please do let us know.

 

Thank you,

Tyler