I wondered if anybody could contact me from ID mobile. I have been trying to resolve this issue for two weeks now. The online web chat/robot etc then from abroad. Advice does not resolve the issue. I have different mobile data showing what I have left on my mobile as opposed to my home computer. Tried restarting my phone. Clearing Cache and this does not resolve the issue. I am unable to download mobile app on my phone. Error at their end. Error 500 or something. I attend mobile digital support. Even the group leader is unable to resolve the problem. I am able to view ID mobile on my phone by logging in the long winded way. I have received private messages from ID mobile employees asking for my name, address, date of birth and mobile number. However, I am uncertain how secure this information is and I cannot verify these people are indeed I D Mobile employees. Can somebody contact me from ID Mobile? My understanding is that as a ID mobile employee, they will be aware of all this information. Am I correct in my thinking?

Use live chat and tell the bot you want to speak to an agent. You’ll then be connected to a real person!https://idmobile.co.uk/live-chat

Hey there @MydyKandy01, thank you for reaching out. I can again confirm that we have messaged you via private message via our iD Mobile account, and can confirm this is us. However, we appreciate if you don’t wish to give us your personal details.If you wish to speak via live-chat, as kindly advised by @WelshPaul, you’ll need to ask for speak to an agent.Thanks,Tyler

Private Chat/Incorrect data showing on mobile /different on home computer

To enter this promotion, participants must register with the iD Mobile Community and provide an answer to the question on the corresponding topic thread: “How to use smart tech to keep your New Year resolutions on track.”

No purchase necessary.

The closing date for entries is 23:59 on 19th January 2026. One prize will be awarded: THERABODY Theragun Prime G5 Handheld Smart Percussive Therapy Device - Black.

This promotion is open to all UK residents aged over 18 years (except for employees and their families of the Promoter and their group of companies, agents (including affiliates), suppliers and anyone connected with this promotion).

Only 1 entry per person is permitted, duplicate entries will not be entered into the draw.

The Promoter may, in its absolute discretion, disqualify any entries which it feels do not comply with these terms and conditions or where any form of bad faith is suspected.

The entry must be submitted personally by the entrant. Entries by third parties, collective entries or multiple entries will be disqualified.

The Promoter accepts no responsibility for lost or incomplete entries.

One winner will be selected at random by an independent person from all correct and eligible entries received. The winner will be notified by email or by private message on the Community platform and will be asked to reply within 7 days of receipt of the notification. If the Promoter does not receive confirmation from the winner that they accept the prize by this time, the Promoter reserves the right to withdraw the offer/prize. The prize will be delivered within 30 days of acceptance.

The prize is non-transferable and non-refundable and cannot be exchanged by a winner for an alternative. The Promoter reserves the right to replace the prize with a similar value prize.

The decision of the Promoter is final and binding and no correspondence will be entered into regarding the outcome of this promotion. We make no representation or warranty in relation to the prizes provided and to the fullest extent permitted by law, we shall have no liability to you in relation to any prize, its fitness for purpose, merchantability or otherwise.

Upon request, the initials and county of the winner will be available by sending an SAE to the Promoter at the address below. Such requests should not be sent until 28 days after the draw.

If you are the winner of this promotion, you will be asked to agree to participate in any publicity arising from the prize draw which the Promoter may reasonably require. The Promoter will also have the right to use each winner’s surname and country of residence for advertising and promotional purposes in connection with the promotion in all media without further notice and without the need to make payment to the winners.

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