Problem adding extra plan

Hi ​@lambshanks 

If you’re looking to activate a replacement SIM card, I’d recommend the below;

https://my.idmobile.co.uk/activate-sim-outside

Tom

Hi thanks for the reply, the issue isn’t so much activating the SIM but rather associating it with the correct plan. If I could access the plan from the app or website and then activate it from within there that would work, but if I activate it without getting into the right plan the number will become associated with my other daughter’s plan. The only way I can see to add the new plan is by entering the phone number originally provided, which is then sent a confirmation code. But that SIM is dead and so I cannot get the confirmation code and can’t go any further with it. I’m not sure if I’m explaining this clearly or not!

Hey there ​@lambshanks, I’d recommend contact our live-chat with the correct plan details and the SIM card you need activating, and they can activate it to the correct plan for you:

https://www.idmobile.co.uk/live-chat

Thank you,

Tyler