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Question

problem submitting pac with no account access

  • June 1, 2026
  • 1 reply
  • 4 views
U
Community Member

Just ordered a new phone / plan, I have set up an account. I am trying to set up my pac code switch for when the phone arrives. When trying to complete the log in it asks for my telephone number but of course it is not recognised because it is not with ID yet so I cannot progress into the account. I don’t want to miss out switching to keep my current number. Is there a work around or do I just have to wait until I get the ID mobile phone? I could not see an option for giving the pac at checkout. Any advice would be appreciated. 

    1 reply

    Hosai W
    iD Mobile Employee
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    • Hosai W
    • iD Mobile Employee
    • June 2, 2026

    Hi ​@Useless12,
     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.
     

    Thanks,
    Hosai

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