Problem transferring my old phone number across

Okay @livkfilak, was your number scheduled for transfer to iD Mobile today? - i.e. 8th August ‘23.

Yes, I moved contracts yesterday 

Do you require the PAC code?

Please remove the PAC from your post @livkfilak - this is a public forum, which anybody with Internet access can read.

Bad actors and scammers are known to look in this public forum for user details.

Sorry, updated.

Okay @livkfilak, it’s not clear the actual date your number transfer was due to happen. 
What was date & time of submission of the PAC from Sky Mobile, to iD Mobile?

I set it up online on Friday afternoon at 1:30, and got a confirmation email from yourselves at 7:47 on Saturday morning.

Okay, thanks @livkfilak. 

Your number transfer should have been completed by 10pm on 7th August, in this case.

• Can you receive calls and texts to the number that was transferred to iD Mobile? 
• Can you make calls and send texts from your handset with the iD SIM card?
• Is your old Sky Mobile SIM card still active?

No I can’t receive phones or texts to my old number, it is still showing as a new number.

I can make phone calls and texts still from the new phone 

No it’s not still active, I’ve had confirmation the contract has been cancelled

Unfortunately, it seems your number transfer might not have been completed properly @livkfilak. 
Forum members can’t look at anybody’s iD account, which may be required in this case.

In addition, this forum isn’t live chat and iD staff have posted elsewhere in this forum that their replies to user posts could take 72-hours. 

You can talk to iD customer service using Facebook Messenger, Twitter (X) DM, or online iD live chat. The agents work until 8pm on weekdays.

Meanwhile, it could be worthwhile trying a NETWORK RESET on your handset @livkfilak. 
The handset user guide should explain how to do this.

Hello, 

I have had this same issue. I used the PAC provided by my old SIM to switch to my old number but I was given a new number by iD Mobile. When I call people it is my old phone number, but they can’t connect when they call me and I can’t create an iD Mobile account with my old number because it only recognises my new number. I did manage to find my switch over date but the date of 32 nd of October doesn't exist... How can I fix this problem? 

@Michaela Buerdsell,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Kash