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Question

Problem with an app after switching


LizD
Active Contributor
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  • 5 replies

I use an app called ‘Kenwood Traffic powered by INRIX’  this app uses mobile data to send live traffic info to my Garmin satnav.  Worked fine until I switched from Vodafone, now it won’t let me log in.  The reason I think it is something to do with the network is because if I turn off mobile data in the app I can log in , but off course the app won’t work as it needs mobile data.   Any ideas?   

5 replies

JoeKing
Silver Contributor
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  • April 23, 2025

@LizD  You need to look at the apps set-up and see what access has been allocated or not.

Secondly  check any firewalls, VPN,  

Also is this app associated with Vodafone as it may only work on their mobile network. 

Joe


LizD
Active Contributor
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  • April 23, 2025

Thanks  checked the app setting all ok,  no firewall blocks and the app is not network specfic ????


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8225 replies
  • April 23, 2025

Hi ​@LizD 

 

Taking a look at the app and reviews of it, there are other users reporting similar, it may be worth contacting the app developer.

 

Whilst using iD Mobile data, all other app/services work, correct?

 

Tom


LizD
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  • April 23, 2025

Hi Tom, 

Yes I have already done that thanks - just reaching out to all , in case there is something I have overlooked- but thanks for looking into it. I suspect that it’s  a real rubbish app which isn’t fit for purpose and just a coincidence that I switched to  ID mobile within a few days of using this app. 


Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 3801 replies
  • April 23, 2025

Hey there ​@LizD, thank you for the update on this, and we hope they can help you directly.

 

Thanks,

Tyler