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Problem with ID account(s)

  • February 18, 2021
  • 5 replies
  • 30 views
ianhunterpersonal
Community Member

I have a problem…

I did have an ID SIM (1 month rolling) in Jan. I then cancelled that and opened a new one (12 month) shortly after (this was all to do with getting right phone number on right card).

 

Now my online login account tells me I have limited access because I left in Jan. No mention of the new phone number which I contracted to afterwards.

 

I need access to the new number account online.

 

What should I do?

 

Thanks
Ian Hunter

Best answer by Michelle H

Hi @Lianeb89 

 

I see I have replied elsewhere now, so we'll keep communications to that post to prevent any confusion.

 

Thanks

 

Michelle 

iD Mobile 

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5 replies

Will R
iD Mobile Employee
  • Will R
  • iD Mobile Employee
  • 4103 replies
  • February 20, 2021

Hi @ianhunterpersonal,

 

To set up an account with the new number, you’ll need to sign up again using a different email address to that used of the deal you returned.

 

Have you tried doing this?

 

Will

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
ianhunterpersonal
Community Member

Thanks Will,

 

Yes - phone support provided this soluition and its worked.

 

Ian

Will R
iD Mobile Employee
  • Will R
  • iD Mobile Employee
  • 4103 replies
  • February 20, 2021

Terrific!

 

Cheers for letting us know @ianhunterpersonal.

 

Will

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
Lianeb89
Community Member
  • Lianeb89
  • Community Member
  • 0 replies
  • February 20, 2021

Hi, could I cancel my order before being checked and dispatched. Luckily its out of stock but don't want any contract going through as ive gone with another provider. Thanks #ordered today please cancel 

Michelle H
iD Mobile Employee
  • Michelle H
  • iD Mobile Employee
  • 1540 replies
  • Answer
  • February 21, 2021

Hi @Lianeb89 

 

I see I have replied elsewhere now, so we'll keep communications to that post to prevent any confusion.

 

Thanks

 

Michelle 

iD Mobile 

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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