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Problem with ID account(s)

  • 18 February 2021
  • 5 replies
  • 17 views

I have a problem…

I did have an ID SIM (1 month rolling) in Jan. I then cancelled that and opened a new one (12 month) shortly after (this was all to do with getting right phone number on right card).

 

Now my online login account tells me I have limited access because I left in Jan. No mention of the new phone number which I contracted to afterwards.

 

I need access to the new number account online.

 

What should I do?

 

Thanks
Ian Hunter

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Best answer by Michelle 21 February 2021, 16:00

Hi @Lianeb89 

 

I see I have replied elsewhere now, so we'll keep communications to that post to prevent any confusion.

 

Thanks

 

Michelle 

iD Mobile 

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5 replies

Userlevel 6
Badge +8

Hi @ianhunterpersonal,

 

To set up an account with the new number, you’ll need to sign up again using a different email address to that used of the deal you returned.

 

Have you tried doing this?

 

Will

Thanks Will,

 

Yes - phone support provided this soluition and its worked.

 

Ian

Userlevel 6
Badge +8

Terrific!

 

Cheers for letting us know @ianhunterpersonal.

 

Will

Hi, could I cancel my order before being checked and dispatched. Luckily its out of stock but don't want any contract going through as ive gone with another provider. Thanks #ordered today please cancel 

Userlevel 4
Badge +8

Hi @Lianeb89 

 

I see I have replied elsewhere now, so we'll keep communications to that post to prevent any confusion.

 

Thanks

 

Michelle 

iD Mobile 

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