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problem with website

  • 4 March 2021
  • 7 replies
  • 24 views

I cannot get access to the id mobile.  I get this message. Can anyone help? 

 

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Best answer by Michelle 5 March 2021, 15:47

Hi @Jojo217 

 

We have now fixed this issue, you should now be able to access your online account.

We are sorry for any inconvenience caused. 

 

Michelle 

iD Mobile 

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7 replies

Userlevel 4
Badge +8

Hi @Jojo217 

 

We have now fixed this issue, you should now be able to access your online account.

We are sorry for any inconvenience caused. 

 

Michelle 

iD Mobile 

Hi it still doesn't work.  

 

Userlevel 6
Badge +8

Hi @Jojo217,

 

Have you tried clearing your cache and cookies?

 

Is this on multiple devices and browsers?

 

Will

I've done that'd it still doesn't work. It was Samsung Internet browser I normally use.  I've gone to use chrome and it works so I'll stick to that.  Thank you 

Userlevel 6
Badge +8

Cheers @Jojo217,

 

Odd that it wasn’t working on your usual one. I’m sure the folks are aware and working on a fix as we speak. Do you know if you’ve got the latest update on your phone?

 

Will

Yes everythings up to date. It worked when I first went on your site to order the sim cards but since then when I try to go on it always comes up with that message. Its happened for a while now.

 

Thanks 

Userlevel 7
Badge +9

Hello @Jojo217,

Try a different browser.

It’s related to your settings in the browser/cookies/cache.

If you try downloading Google Chrome and using that browser for your phone it should work.

Or try Incognito mode in the Google Chrome browser.

Mohammed

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