I cannot get access to the id mobile. I get this message. Can anyone help?
Best answer by Michelle
Hi
We have now fixed this issue, you should now be able to access your online account.
We are sorry for any inconvenience caused.
Michelle
iD Mobile
Userlevel 4
+8
Hi
We have now fixed this issue, you should now be able to access your online account.
We are sorry for any inconvenience caused.
Michelle
iD Mobile
Hi it still doesn't work.
Userlevel 6
+8
Hi
Have you tried clearing your cache and cookies?
Is this on multiple devices and browsers?
Will
I've done that'd it still doesn't work. It was Samsung Internet browser I normally use. I've gone to use chrome and it works so I'll stick to that. Thank you
Userlevel 6
+8
Cheers
Odd that it wasn’t working on your usual one. I’m sure the folks are aware and working on a fix as we speak. Do you know if you’ve got the latest update on your phone?
Will
Yes everythings up to date. It worked when I first went on your site to order the sim cards but since then when I try to go on it always comes up with that message. Its happened for a while now.
Thanks
Userlevel 7
+9
Hello
Try a different browser.
It’s related to your settings in the browser/cookies/cache.
If you try downloading Google Chrome and using that browser for your phone it should work.
Or try Incognito mode in the Google Chrome browser.
Mohammed
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