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Question

promised a voucher when will i get it?

  • June 21, 2026
  • 5 replies
  • 26 views

When I signed up with ID mobile I was promised a voucher in so many days time … it’s not arrived? Anyone able to advise - thanks in advance 

5 replies

Gemma M
iD Mobile Employee
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  • iD Mobile Employee
  • June 22, 2026

Hi ​@Lisajp,

 

I am so sorry to hear that you have not yet received your promotional voucher.

 

I've just sent you a private message to help get this sorted.

 

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

 

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

 

We'll speak to you there.

 

Thanks,

 

Gemma M

The iD Mobile Social Media Team


  • Author
  • New Contributor
  • June 22, 2026

Thanks Gemma I have replied to your private message 


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  • iD Mobile Employee
  • June 23, 2026

Hi ​@Lisajp.

 

Thanks for letting us know.

 

We’ve received your reply to the private message, and we’ll continue assisting you there to get this resolved as quickly as possible.

 

Thanks,

Marquerita

The iD Mobile Team


  • Author
  • New Contributor
  • July 8, 2026

Hi Marquerita and Gemma M and Mobile ID Team, any news re my voucher as it’s been 2 weeks now? Many thanks 


Owethu M
iD Mobile Employee
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  • iD Mobile Employee
  • July 9, 2026

Hi ​@Lisajp

 

Please refer to private chat so that you can receive the required assistance you can also visit Live Chat or send direct message via our social media platform. 

 

Owethu