Hi there ​@WillHolmes84, sorry to hear that. If you’re already in discussion with our teams, please keep in touch with the same team, as they’ll be working on that for you.

Thanks,

Tyler

Hi,

I have sent about 6 emails, is there any chance I can have some assistance.

I have not received any response regarding my missing promo payment.

Can someone help?

Hi ​@WillHolmes84 

Which team have you contacted?

Anika

Hi Anika,

I have emailed the addresses below.

TradeUpHelp@currys.co.uk
TradeUpHelp@dixonscarphone.com

Thanks for your help

Can I get an update on this please guys?

Hi there ​@WillHolmes84, these aren’t instant response email address, so response times will vary. When did you first email them?

Thanks,

Tyler

I first emailed them over 2 weeks ago now - Can I get a phone number or something, it seems the only method to get in touch is email although it’s not really a contact method when you get no response.

Is there a phone number or something?

I am not receiving an email response and the responses on here are starting to dry up also.  My next step is to get in touch with Ofcom as I have filled out forms and gone through the correct methods but now that my 14 day cooling off period has ended I cannot get in touch with anyone.

Hi there ​@WillHolmes84, the trade-in team don’t have a phone number, and we don’t have a general customer service phone-line I’m afraid. I’d recommend contacting our live-chat and asking to speak to an agent:

https://www.idmobile.co.uk/live-chat

We’re not a live-chat on Community forums, so our response times will always vary.

Thanks,

Tyler

I have contacted live chat and as I am sure you are aware... They don't deal with Trade-In enquiries.

Can you please assist.