Hi ​@WillHolmes84 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

We’ll see you there. 

Tom

I am still waiting for some progress on this - I received a direct message asking or personal details which I provided and now things have gone dead

Hi there ​@WillHolmes84, we’re not an instant response team via PM’s or Public here, so our response times will vary and we’ll get back to you ASAP.

Thanks,

Tyler

In the time you are taking to tell me you are not an instant response team. Why don't you spend that time responding?

This is crazy how long this is taking to resolve something that should be automatic.  There are no phone numbers and there are no responses via email. What am I to do?

Hi ​@WillHolmes84  we understand your frustration, we will always respond as soon as we can across all platforms, both public and private.

Hi guys, im also experiencing the same as Will. I have recieved the currys voucher, and the raw trade-in price, but I have not recieved my top-up for the pixel pro 10 xl, despite filling in the forms correctly. I contacted support which said:

“

Thank you for choosing Carphone Warehouse for your trade-in.     

Promotional payments are made separately from the handset payment.  

We will honour the promotional claim provided the qualifying device was purchased within the promotional timeframe. 

We will send you an email confirmation once the promotional amount has been processed to the bank account information stipulated on your trade-in order.”

Which -IS- helpful, but I still have not received the payment. (Now almost 2 months since purchase)

Hi ​@Truegrave 

Sorry to hear you’re having issues with the trade-in. I recommend contacting the following teams, as they handle trade-ins and can guide you on what to do next:

Curry’s: 0344 561 0000

Trade-in Support: 0370 111 6565

Michael Z