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Question

proof of usage

DA Enik
Community Member

I need proof of purchase and proof of usage but live chat is not connecting me to any of advisors.. what to do now

    3 replies

    MZone
    Platinum 
Contributor
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    • MZone
    • Platinum 
Contributor
    • 958 replies
    • May 3, 2025

    Wait until live chat is fixed.

     

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    Decembersangel72
    Silver Contributor

    Hi ​@DA Enik 

    Once you have opened a Live Chat, type ‘talk to a person’ in the dialogue box so that you don’t go round in circles with the inane chatbot questions.
    Also, make sure you have time put aside to do this as the agents connect to several chats at any one time and so you may have to wait for the chat to connect and also when getting replies.

    Good luck x

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 3801 replies
    • May 5, 2025

    Hey there ​@DA Enik, we hope the kind advice from ​@MZone and ​@Decembersangel72 was able to help and you were able to contact our live-chat regarding this.

     

    If you still require assistance, please do let us know.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply.


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