Proof of usage/ownership and blacklisting for my stolen iphone

ops51 · 2025-05-01T15:42:04+00:00

Hi iD Mobile Community,I’m hoping someone can help escalate this issue as I’ve been waiting several days now. I submitted a request last Friday for proof of usage and ownership documents for an iPhone that was recently stolen. I urgently need these documents to process an insurance claim, which is time-sensitive.Despite being told it would take 24–48 hours, I’ve already visited iD Mobile in person three times and still haven’t received confirmation or the documents. I specifically need:A copy of the contract and date it was signedIMEI number of the phoneMy phone number linked to the deviceAny documents showing the phone make and modelI’m struggling to understand why these documents aren’t accessible through my online account or why the process is taking so long. If anyone from the team or the community knows how this can be escalated or expedited, I’d really appreciate your help.Thanks in advance.

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