Just joined, got the phone, setup the direct debit at the start. Just had a txt saying my bill was overdue. Not sure why the direct debit didn't go through but immediately paid the bill with a debit card. Online account said a payment had already been taken a few days ago but made another one again. The app now says 2 successful payments have been paid. One on the 30th May, and one today. So not only are all payments made, you have been twice.
The phone is still disconnected, when a call is made it gives an automated msg saying I have dialed the customer payment helpline, and there is NO outstanding bill.
Any idea what's gone wrong or how long it takes for ID to clear their error and online connection?
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Best answer by Tom B
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