Sorted now 👍🏼

Hi @Ella21 

Glad to hear that’s sorted.

For others who may see this and not know how to resolve, we’d recommend the following;

1) Open Messages, go to Settings (top right, Message Settings), open "Chat Features" or "RCS Chats", verify if this is the correct number or not.

2) If it shows the incorrect one, then head to: https://messages.google.com/disable-chat and you should be able to unregister the number. Once done, turn off the Chat Features/RCS and the phone. Wait a few minutes and turn the device back on and re-enable Chat Features/RCS it should let you re-register/update to the correct number.

Alternatively, you can turn Chat Features/RCS off and test SMS after this.

Tom

Android : Pixel 9 Pro
Followed all the guidelines/suggestions to no avail.

Turn off RCS / clear cache-storage / restart / turn on / verify etc etc x3 : Nope (even entered own number during verify phase)

Checked my phone number on the google account and the number shown included the original SIM one (weird).

Delete dud number from google account

Turn on RCS - nope, still dud number.

Repeat Turn off RCS / clear cache-storage / restart / turn on / verify etc etc x3 : Nope.

Clear storage and cache (again).

Network reset : nah : try a simpler and marginally less brutal approach first.

Uninstall Google Messages app, restart phone, Google Messages auto re-installed.

Settings : check RCS number and finally my actual number is shown - Sorted - I think after checking with a friend.

This!  I tried every other suggestion on here, and the only one that eventually worked was to uninstall the messaging app updates (you can’t uninstall the whole app), re-update, and then set up.  Now shows correct number.

Hi ​@srk23 

Thank you for taking the time to update the thread and pass on your findings. 

Please get in touch if you require any assistance. 

Nat 

I have the same problem with Iphone 14 pro Max. It is stopping me to message. Switch was on Tuesday 18th February.

Hello ​@Sepo 

Thanks for getting in touch. 

Sorry to hear you are experiencing issues with the service following the switch. 

Can you please confirm if your number is showing correctly in the handset settings? 

Settings - Apps - Phone - My Number.

Thanks, 

Nat 

Having same problem, old number port to new sim this morning. Among check everything working as it should, try txt my wife , notice her RCS is not working (she switched too). After managed her phone received the RCS msg, i notice it was from the ID mob sim# not my ported number. Backuping my txt msg history before uninstall/reset google msg app. hope it work.

Removed ID mobile # from google account, reset google msg app. restart phone. then it take longer than usual to verify number (my ported number), and it worked. 

Hey there ​@TerryYip we’re glad to hear all is sorted!

Thanks,

Tyler

Having the same issues, I've uninstalled messages re installed updated removed old number cleared cache and data restarted my phone re enabled RCS and straight back to the original SIM number which I don't have Please help!

Hi ​@Antman1987 

Can you please try the below for me please.

Check your phone number on the device

On most Android phones, go to Settings > About phone (or About device) > Status > My phone number.

Some devices may show this under SIM status or SIM card status within the Status menu.

Update the number in the Messages app

Open the Messages app.

Tap More (⋮) > Settings > Advanced.

Select Phone number and update it to the correct number linked to your SIM card.

Tap OK to save.

Reinsert the SIM card

Power off the phone and remove the SIM card.

Restart the device without the SIM.

Power off again, reinsert the SIM card, then turn the phone back on.

Check if the correct ported number now appears in the phone settings.

Test the SIM in another device

If the issue continues, please insert the SIM card into a different phone.

When sending a text message, check whether it shows a temporary number or a ported number.

Michael Z

Hi I've done all this, the correct number displays under SIM, in messenger I click on profile pic more.settinga and under RCS it has incorrect number, I've followed all the guides removed it from Google portal however when it re initialises it still has the incorrect one

Hi ​@Antman1987 Thank you for the update and for following all the steps. I completely understand how frustrating this must be with the incorrect number still showing in RCS.

I have sent you a private message, can you please join this link to chat to us there https://community.idmobile.co.uk/inbox/overview.

~Marquerita

I'm having the same problem, have tried all the troubleshooting I can find on Google and within the community forum. There have definitely an issue with the RCS function which is incredibly frustrating

I managed to sort mine out, I logged switched everything off on my fone and disabled RCS, Took the SIM out and rebooted my fone then logged onto Google and removed the number on there and manually added my number, I put my SIM back in then and switched fone back on but didn't enable RCS till the following morning

Hi Antman1978,

Thank you for getting in touch with us. We’re glad to hear you managed to resolve the issue with your RCS number.

Your steps are a great reference for anyone experiencing the same problem restarting the phone, removing and re-adding the number in Google, and re-enabling RCS the next day can often fix the display issue.

Thank you,

Zandile

The iD Mobile Team