RCS Messaging

Hi ​@Darren72,

I’m sorry to hear you’re having trouble with your RCS messaging showing as “connecting”, especially after switching your number over. The good news is this is usually something that can be resolved with a few quick checks, and it’s very unlikely there’s anything wrong with your number or SIM transfer.

Here are some steps that often fix this:

• Check your mobile data connection – RCS (Chat features) needs mobile data or Wi-Fi to connect, so make sure one of these is turned on and working.
• Turn Chat features off and back on – Open your Messages app > Settings > Chat features > Toggle it off, wait about 30 seconds, then turn it back on.
• Clear the Messages app cache – Go to Settings > Apps > Messages > Storage > Clear cache (don’t worry, this won’t delete your messages).
• Update your Messages app – Make sure you're using the latest version from the app store.
• Check your number format – Ensure your number is saved correctly (including the international format, e.g. +44 for UK numbers).
• Give it a little more time after porting – Since you recently moved your number over, RCS registration can sometimes take a bit longer to fully sync in the background.

If you’ve tried all of the above and it’s still stuck on “connecting,” it might be worth turning off Chat features for 24 hours and then re-enabling them, as this can sometimes reset the registration fully.

If the issue continues after that, feel free to pop back here and we can look into it further with you.

Hope this helps get things up and running soon!

Regards,

Gemma M

The iD Mobile Social Media Team